Last updated: 4 August 2026

Refunds are issued only after an approved cancellation or after an eligible returned product has been received and inspected.

Refund approval

We will inform you by email, phone or another available method after inspecting the returned product.

If approved, your refund will include the eligible product amount after applying any deductions mentioned in this policy.

Refund processing time

Approved refunds will be initiated within 7 business days.

After initiation, banks and payment providers may take an additional 5–10 business days to credit the amount to your account. This processing time is controlled by the bank or payment provider.

Refund method

Prepaid orders will normally be refunded to the original payment method.

For Cash on Delivery orders, we may request valid bank account or UPI details to process the refund. The customer is responsible for providing correct refund information.

Shipping charges

Original shipping charges and customer-paid return shipping charges are non-refundable unless:

• Shorekraft sent the wrong product.
• The product was received damaged or defective.
• The order was cancelled by Shorekraft.
• Refund of those charges is otherwise required under applicable law.

Bundle refunds

If a complete bundle is returned, the approved refund will be based on the amount paid for that bundle.

If only part of a discounted bundle is accepted for return, the discount may be recalculated. The refund will be based on the price of the returned product after accounting for the products kept by the customer.

Partial or reduced refunds

A partial refund may apply when:

• Part of an order is returned.
• A bundle is returned incomplete.
• An accessory or free gift is missing.
• The product has handling damage not caused by Shorekraft.
• A deduction is otherwise clearly permitted under the published terms and applicable law.

Cancelled orders

If an order is cancelled before dispatch and payment has already been collected, the eligible amount will be refunded to the original payment method.

If Shorekraft cancels an order because of stock availability, serviceability or another operational issue, the customer will receive a full refund for the cancelled items.

Late or missing refunds

If you have not received an approved refund after the stated period:

1. Check your bank or payment account again.
2. Contact your bank or payment provider.
3. Email info@shorekraft.com with your order and refund details.

Contact information

Shorekraft
A venture of Shorecraft Industries Pvt. Ltd.
Email: info@shorekraft.com
Customer Care: +91 9990902383
Return address: C 221/2, Shalimar Garden Extension 2, Shaibabad Ghaziabad 201005