Returns & Exchanges Policy

Last updated: 4 August 2026

At Shorekraft, we want you to be happy with your purchase. Please read the following conditions before requesting a return.

Return period

You may request a return within 4 calendar days of receiving your order.

After seven days, we may be unable to accept the return unless the product is defective, damaged or different from what you ordered.

Return conditions

To qualify for a return, the product must be:

• Unused, unworn and unwashed.
• In its original condition.
• Returned with all original tags, labels, accessories and packaging.
• Free from stains, perfume, makeup, marks, damage or signs of use.
• Supported by the order number or proof of purchase.

Products that fail the quality inspection may be returned to the customer without a refund.

Clothing and T-shirts

Clothing and T-shirts can be returned when they are unworn, unwashed and have all original tags attached.

Please check the product size guide before ordering. Size exchanges are subject to stock availability.

Perfumes

For hygiene and safety reasons, perfumes can only be returned when the bottle and outer packaging are unopened, unused and sealed.

An opened perfume may only qualify for return if it was received damaged, leaking, defective or different from the product ordered.

A personal dislike of the fragrance after opening the bottle is not considered a defect.

Artificial jewellery

Artificial jewellery must be unused and returned with its original packaging.

For hygiene reasons, earrings and other pierced jewellery cannot be returned after opening or use, unless they were delivered damaged, defective or incorrect.

Bundles and promotional products

A bundle must be returned with all products included in the bundle. If only part of a bundle is returned, the refund may be recalculated based on the original prices of the products kept by the customer.

Free gifts must also be returned. If a free gift is not returned, its value may be deducted from the refund.

Products that cannot be returned

We do not accept returns for:

• Used, worn, washed or damaged products.
• Products without their original tags or packaging.
• Opened or used perfumes.
• Opened earrings or pierced jewellery.
• Personalised or customised products.
• Gift cards.
• Products marked “Final Sale” or “Non-returnable”.

These restrictions do not apply when a product is defective, damaged, incorrectly described or different from what was ordered.

Damaged, defective or incorrect products

Please contact us as soon as possible if your order arrives damaged, defective, incomplete or incorrect.

Send your order number and clear photographs to info@shorekraft.com. We will review the issue and arrange a replacement, exchange or refund where appropriate.

How to request a return

Email info@shorekraft.com with:

• Your name.
• Order number.
• Product you want to return.
• Reason for the return.
• Photographs, where relevant.

Do not send a product back without return approval. Once approved, send it to:

Shorekraft Returns
C 221/2 Shalimar Garden Extension 2 Sahibabad Ghaziabad 201005

Return shipping charges

• For a change of mind, size issue or personal preference, return shipping will be paid by the customer.
• If Shorekraft delivered a damaged, defective or incorrect product, Shorekraft will bear the approved return-shipping cost.
• Original shipping charges are non-refundable unless the mistake was made by Shorekraft.

For assistance, contact info@shorekraft.com or +91 9990902383.