Returns & Exchanges Policy

At Shorekraft, customer satisfaction is important to us. We understand that sometimes a product may not meet your expectations, and we aim to offer a fair and transparent Returns & Exchanges Policy to address such situations. This policy outlines the conditions, process, and guidelines for returning or exchanging products purchased from our website.

By placing an order on our website, you acknowledge that you have read and agreed to the terms outlined in this Returns & Exchanges Policy.

1. General Return & Exchange Guidelines

Returns and exchanges are accepted only under specific conditions outlined in this policy. Products must be returned in their original condition, unused, unwashed, and with all original tags, labels, and packaging intact.

Shorekraft reserves the right to inspect returned items before approving any return or exchange request.

2. Eligibility for Returns

A product may be eligible for return if it meets all of the following conditions:

• The item is unused, unworn, and unwashed
• The item has not been altered or damaged after delivery
• All original tags, labels, and packaging are intact
• The return request is initiated within the applicable return window

Items that do not meet these conditions may be rejected and returned to the customer.

3. Non-Returnable Items

Certain products may not be eligible for return or exchange due to hygiene, customization, or promotional reasons. This may include innerwear, personal-use items, customized products, or items purchased during special sales or clearance events.

Any non-returnable items will be clearly indicated on the product page or at the time of purchase.

4. Exchange Policy

Exchanges are offered subject to product availability. If you request an exchange for a different size, color, or style, availability will be confirmed before approval.

If the requested exchange item is unavailable, Shorekraft may offer an alternative solution, such as store credit or refund, in accordance with applicable policies.

5. Return & Exchange Request Process

To initiate a return or exchange, the request must be submitted within the specified return period after delivery. Requests submitted after this period may not be accepted.

Once a request is received, it will be reviewed, and further instructions will be provided for returning the product. Returned items must be shipped back as per the provided guidelines.

6. Condition Verification and Quality Check

All returned products undergo a quality inspection upon receipt. This inspection ensures that the product meets return eligibility criteria.

If the product fails the quality check, the return or exchange request may be declined, and the item may be shipped back to the customer.

7. Refunds Related to Returns

Refunds for approved returns are processed according to the Refund and Cancellation Policy. Refunds are issued only after successful inspection and approval of the returned product.

Shipping charges, if applicable, may not be refundable unless the return is due to an error or defect on our part.

8. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, the issue must be reported promptly after delivery. Such cases are reviewed carefully, and appropriate action is taken after verification.

Shorekraft may request supporting information, such as images or descriptions, to assess the issue accurately.

9. Return Shipping

Return shipping arrangements and responsibilities may vary depending on the reason for return. Instructions will be provided once a return request is approved.

Shorekraft is not responsible for items lost or damaged during return shipping if they are not shipped as instructed.

10. Rejected Returns

Returns that do not comply with this policy may be rejected. In such cases, the item may be returned to the customer without processing a refund or exchange.

Repeated misuse of the return or exchange process may result in restricted access to return services.

11. Processing Time

Once a return or exchange is approved, processing times may vary depending on inspection, logistics, and availability of replacement items.

Shorekraft strives to handle all requests within a reasonable timeframe.

12. Policy Modifications

Shorekraft reserves the right to update or modify this Returns & Exchanges Policy at any time without prior notice. Changes will be effective immediately upon publication on the website.

13. Fair Use

This policy is designed to ensure fairness for both customers and Shorekraft. Abuse of the returns or exchanges system, including excessive or fraudulent requests, may lead to denial of future requests.

14. Final Acknowledgment

By shopping on Shorekraft, you acknowledge that you have read, understood, and agreed to the terms of this Returns & Exchanges Policy.